Client support resources

Navigate to the top of our website and select the ‘Trading‘ from our website menu or navigate to trade.t7x.io. Once there,  click ‘register‘ in the lower right corner.

Fill out required information:

First name
Last name
Email
Phone number
Password
(optional) referral code from affiliate.

Once complete, you’ll receive an email with further instructions on how to verify and activate your new account.

Yes, U.S. citizens and companies can create a trading account.

US investors that qualify as an accredited investor may participate in purchasing tokens through PPMs. These investors can only sell their ownership in the secondary market upon registration but may not purchase or repurchase in the secondary market. In other words, when trading for the token goes live on the exchange, investors can hold or sell but cannot repurchase.

U.S investors who do NOT qualify as an accredited investor can purchase and sell commonly traded cryptocurrencies that are held on other exchanges including Bitcoin, Ethereum, USDC, USDT, and Litecoin.

If the account is a corporate account, U.S. citizens can be the manager of the corporate account.

Accredited Investors: $300k income/cash and a net worth of at least $1 million as per SEC requirements:

https://www.sec.gov/education/capitalraising/building-blocks/accredited-investor

Getting verified is easy! Once logged into your trading account, navigate to the upper right hand corner menu and select ‘Identify Verification’ from the drop-down options. Once there, you’ll be given the option for the Tier 2 verification which includes:

Profile Photo
Please upload a photo without wearing any hats, masks or glasses and holding your ID Proof, Address Proof Document and a sheet of Paper with the Text – ‘Only for T7X’
Address Proof
Please provide a recent Utility Bill or Bank Account Statement from within the last three months.
Driver’s License Front and Back
Only government issued documents such as Driver’s license, Identity Cards, Passport, etc, are applicable.
Passport Number or Social Security (US specialty accounts)
Date of Birth
For Tier 3 (ADVANCED TRADING) verification:

Tax Identification Number
Tax Statement
Bank Statements
Individual or Enterprise (business bank statements)

It takes about 24 – 48 hrs for your account to be verified for Tier 2 level and bank details (both of which are required to be approved before you are allowed to participate in trading). You will receive email notifications when each verification is submitted and its status of approval.

In order to avoid delays in processing your application, make sure that all uploaded documents meet the required criteria.

Please note that to deposit funds, your Bank Details status must be verified first:

To verify, please submit your Bank account details from the Bank Info tab on the upper-right side menu when logged into your T7X trader account.

Once Bank account details have been submitted and approved:

1. From the ‘My Wallet’ dropdown menu, select Deposit Fiat.

2. Once there, Please click on ‘DEPOSIT’ beside the Currency you would like to Deposit the funds in.

3. A new frame will open where you can enter the Deposit Amount in the available space.

4. Click ‘Generate Payment Order’ button.

5. You should see a window frame open up showing the generated Payment Order. Deposit the same amount of funds to the Beneficiary Bank as the amount on your Payment Order. Remember to use ONLY the Payment Order number in the reference field of your Bank Transfer. Your FIAT wallet will be updated after your deposit is completed.

6. Initiate a wire transfer through your verified bank account’s institution, using the information generated in your Payment Order.

You can check the status of your deposit in the Deposit History section of the page.

To initiate a withdrawal from your trader account, login to your account using your username and password, and complete a money order specifying the desired withdrawal amount (ensuring it meets the minimum withdrawal threshold). Authenticate your request by entering the required OTPs from both email and Google Authenticator. Upon submission, an email titled “Withdrawal Order Pending” will promptly confirm the transaction amount and associated withdrawal fee.

Following this step, another email will invite you to schedule a Zoom video call appointment with our team for verification purposes. Please have your ID ready for this appointment. Once we confirm your identity and withdrawal request, funds will be transferred to the original bank account linked to your trader account upon registration within 24 – 48 hrs. In the event of a bank account change, traders must fill out prescribed forms accessible in the confirmation email providing the Zoom link.

Please wait 24 to 48 hours for your withdrawal request to be processed.